A full-stack WhatsApp AI that does far more than chat. It classifies intent, scores leads, detects sentiment, routes escalations, schedules follow-ups and logs every conversation — all on your WhatsApp business number.
Every incoming message is classified — new enquiry, support request, meeting request, complaint or spam. The right response flow fires automatically.
Tracks each lead's history, message count, sentiment trend and engagement score. Updates after every conversation — giving you a live lead score.
Detects customer sentiment in real time — positive, neutral or frustrated. Escalates automatically when frustration is detected.
Creates escalation records when AI confidence is low or sentiment is negative — so your human team only handles what actually needs them.
Schedules follow-ups based on conversation outcome — no manual CRM entries, no sticky notes. Everything tracked in PostgreSQL.
Every message, classification, AI response, sentiment score and metric logged to PostgreSQL — full audit trail for every customer.
Webhook receives the incoming WABA message. Customer record looked up in PostgreSQL. Last 50 messages fetched for context.
Message classified by intent (enquiry, support, complaint, meeting). Sentiment analysed. Spam/blocked check performed.
Based on intent, sentiment and lead history — the AI determines the response strategy and builds the optimal prompt.
OpenAI GPT-4 generates a contextual, personalised response. Rule-based fallback fires if AI fails — no dead ends.
Response sent via WABA. Conversation metrics updated. Lead intelligence updated. Follow-up scheduled if needed.
Turn your WhatsApp number into a full CRM — every conversation scored, tracked and followed up automatically.
Handle enquiries, support and complaints on WhatsApp with AI — escalate only the genuine issues to your team.
Manage patient enquiries, appointment requests and follow-ups on WhatsApp — fully automated with escalation for urgent cases.
We'll deploy the WhatsApp AI CRM on your WABA number — configured with your business context, escalation rules and follow-up schedule.
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