Automatically follow up with every customer at the right time, on the right channel, with the right message — generated by AI from your knowledge base. WhatsApp or email, based on customer preference.
OpenAI reads the customer context, product rules and your knowledge base — generating a personalised follow-up message for each contact, not a template blast.
Each contact receives follow-up on their preferred channel. WhatsApp WABA for instant reach. Gmail for formal communication. Logic-driven routing.
Reads your contacts sheet and product rules sheet — follows up on day 1, day 3, day 7 or any schedule you define per product or customer segment.
Answers in follow-ups are grounded in your Pinecone knowledge base — accurate product info, pricing and offers, never generic.
Updates the contacts sheet after each follow-up — so the same customer is never contacted twice for the same touchpoint.
You receive a Telegram summary after each run — how many followed up, which channel, any errors.
Workflow runs on your defined schedule — daily, twice daily or custom. Reads the contacts Google Sheet.
Filters contacts due for follow-up today based on their product, follow-up day and last contact date.
OpenAI reads contact details, product rules and Pinecone knowledge base to generate a personalised follow-up message.
If customer has WhatsApp preference — WABA message sent. If email preference — Gmail message sent. Logic-driven every time.
Contact sheet is updated with follow-up date and channel. Telegram confirmation sent to you with the run summary.
Follow up on abandoned carts, post-purchase, re-engagement — all automated with personalised messages, not bulk SMS.
Follow up with leads, proposal recipients and dormant clients — on schedule, on the right channel, with the right message.
Nurture leads from enquiry to enrolment with a structured follow-up sequence — all running automatically.
We'll set up the AI Customer Follow-Up Automation connected to your contacts, knowledge base and channels — running on your schedule.
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